frequEntly asked questions
WHERE IS THE LOWELL SUMMER MUSIC SERIES LOCATED?
WHERE DO I PARK?
The Downes Parking Facility, a 1,000-car parking garage is on the opposite corner to Boarding House Park. It is located at 75 John Street, Lowell, MA 01852. The rates are set by the City Parking Department. There are also street parking spaces, with meters active until 6PM.
HOW CAN I BUY VIP PARKING?
A very limited number of VIP parking spaces are available on the surface lot closest to the Boarding House Park entrance. Parking is sold in advance only and can be purchased on our website, by phone or at the box office.
HOW CAN I PURCHASE CONCERT TICKETS?
Advance tickets can be purchased on this website, www.lowellsummermusic.org. Tickets are also available by phone at Etix: 1-800-657-8774. Ticket fees are applicable at those locations.
Tickets can also be purchased in person without ticket fees at the Lowell Memorial Auditorium Box Office, 50 East Merrimack St., Lowell, or, if available, at the Admissions Entrance to Boarding House Park at 5:30pm on show nights.
We accept CASH, VISA, Master Card, American Express, and Discover.
IS THERE A BOX OFFICE AND WHEN IS IT OPEN?
Lowell Memorial Auditorium Box Office is also the Lowell Summer Music Series Box Office. It is located at 50 East Merrimack Street, Lowell
Hours are Monday – Friday 10AM-5PM. Short term parking is available. Phone: 978-937-8688. Tickets are no longer available at Lowell National Historical Park stores. Ticket fees are not charged at the box office.
CAN I BUY BY TELEPHONE?
Tickets can be purchased by phone via Etix at 1-800-657-8774. Hours: Monday-Saturday 9AM-8PM; Sunday 12PM-8PM
VISA, Master Card, American Express and Discover Cards are accepted. Ticket fees apply.
WHAT IS YOUR REFUND POLICY?
All sales are final. No refunds unless a show is cancelled, in which case ticket buyers will be informed ASAP.
CAN I USE MY SMART PHONE TO PRESENT A TICKET?
Yes, our ticket scanners can scan your ticket barcode from your smart phone. Please present the original ticket file, screenshots of tickets are usually difficult to scan.
HOW CAN I TRANSFER MY TICKETS TO A FRIEND?
When you buy multiple tickets, you will get multiple bar codes. You can provide that ticket with bar code to a friend by printing out the ticket or forwarding the ticket via email.
DO CHILDREN NEED A TICKET?
No! All shows are open to persons of all ages. Children age 12 or under can attend any show free of charge courtesy of Jeanne D’Arc Credit Union as long as accompanied by a legal guardian. No advance ticket is required to be admitted at the Admissions Entrance.
WHAT CAN I BRING INTO THE VENUE?
You should bring a blanket, low sand chair or regular lawn chair, depending on your seating preference. One soft sided bag is allowed per person (16” h, 16” w, 8” d). You can bring in food and drinks, but not alcohol.
WHAT IS NOT ALLOWED INTO THE VENUE?
You should NOT bring:
- Hard sided coolers, glass containers, or thermoses
- Tables, hammocks, tents, or beach umbrellas
- Tarps or plastic (they damage the grass)
- Any dangerous, distracting or destructive items including, but not limited to, the items listed below, may be prohibited at the discretion of law enforcement / security officials:
- No weapons of any kind
- No illegal drugs, illicit substances or drug paraphernalia
- No flags, banners, drones, fireworks, laser pointers, air-horns or noise-making devices, flyers/handbills, stickers, or other dangerous, distracting or destructive items.
Use your best judgment, but if it’s questionable, email us at firstname.lastname@example.org for guidance.
WILL MY BAGS BE SEARCHED?
Yes. For the safety of all patrons, every attendee is subject to a bag search.
CAN I BRING MY PET?
No. Patrons at our evening concerts and children’s shows sit in the grass, so animals are generally not allowed at Boarding House Park. However, dogs trained as Service Animals under the Americans With Disabilities Act are allowed. Emotional support animals are not service animals and are not allowed. For more information, visit Service and Assistant Animals at www.mass.gov
DOES BOARDING HOUSE PARK HAVE SEATS?
The venue is a public park. There are three rows of Premium Seats in front of the stage which need to be purchased in advance. Shows are otherwise General Admission and locations are available on a first come, first served basis. Patrons bring blankets or low sand chairs to sit in the front half of the park or regular lawn chairs to sit in the back half. Either size chair can be used on the far left or right sides of the park. Please do not bring plastic or tarps as they kill the grass. Please keep the aisles clear, your chair should not be on cement. Guests should plan to arrive early to get the best seats, or to ensure that a large party is all seated together.
HOW DO I KNOW IF MY CHAIR IS THE APPROPRIATE HEIGHT FOR THE FRONT AREA?
Only blankets and low sand chairs are allowed in the front half of the park. Regular lawn chairs belong in the back half of the park. Seat heights are not measured by the size of seat backs. Rather we look to see if the seat is high enough that a basketball could fit under seat! If so, that chair must be located in the “high seat area” behind the yellow rope in the middle of the second tier of the park. Our usher staff can help you confirm if you are in the right location.
HOW DO THE PREMIUM SEATS WORK?
A limited number of Premium Seating tickets are available at each show. For an additional $100 above the ticket price, concert goers will have a reserved space in the first three rows, all of which are within ten feet of the stage. We will provide a low sand chair for your use that evening. This will all be taken care of in advance by concert staff, no need to arrive early! When purchasing, you can select your seat location from those available.
If a show moves indoors due to bad weather, your seat will be in the first two rows. Your premium fee will support this nonprofit series!
IS BOARDING HOUSE PARK HANDICAP ACCESSIBLE?
Boarding House Park is an ADA compliant handicap accessible facility. Handicap parking is available on the first floor of the city-owned Joseph Downes Sr. Parking Garage at John & French Streets just across from the park. Handicap access to the park is at the corner of John and French Streets, the side closest to the parking garage. From this side of the Park, the walkways toward the center of the park can be accessed. Our Admissions crew will open access to the accessible route from the Admissions Entrance along John Street and then you will have access to ramps to the center of the park and the handicap seating area.
IS HANDICAP SEATING AVAILABLE?
Admission to the Lowell Summer Music Series is always general admission but there is a reserved seating location for patrons with limited mobility. It is located closest to the handicap access on the middle tier of the park (second level out of three levels). Patrons must bring their own seating. Patrons with special needs should call in advance to make arrangements, we are happy to accommodate. Please call Kyle Rees at 978-275-1829 or e-mail him at email@example.com.
WHEN DOES THE SHOW ACTUALLY START?
Shows begin as promptly as possible at the time listed on your ticket and on the purchase page of the website, usually at 7:30pm. Please keep in mind that show times and set times, as well as opening acts, are always subject to change without notice. Children’s Shows start with activities and snacks at 10:00am and the stage show at 11:00am.
WHAT TIME SHOULD I GET THERE FOR A GOOD SPOT TO SEE THE SHOW?
We like to think that there is not a bad spot in the house at Boarding House Park. For the best view and widest option for seating locations at our evening concerts, you should plan to arrive around 5:30PM for a 7:30PM show. There is generally plenty of room at our morning children’s shows, so you can arrive any time prior to the 11:00AM show time and find a great spot.
The venue is a public park and is open all day. For that reason, some do come down and leave their chairs or blankets earlier in the day. Items are not allowed to be left in the park overnight. You may place your chairs or blankets down at 7:00 AM on the day of the show. Prior to that time, a line will form on the John Street side walk near the lowest level walkway at the park. Any chairs or blankets that are on the venue property prior to 7:00 AM will be removed by park staff and placed near the boarding house. There will be plenty of signage about the policy and the starting point of the line at the park. Any items left are at your own risk. Park staff do not monitor items left early in the day.
WHY IS RESERVING SPACE ALLOWED EARLY IN THE DAY?
Boarding House Park is a National Park Service facility. The NPS requires the park to be open all day long for easy passage of park visitors between the Boott Cotton Mills Museum and the Boardinghouse (known as the Mogan Cultural Center) which houses exhibits on the mill girl and immigrant stories. Ticketing is required as of 5:30PM for the concerts.
WHY WILL RESERVED SPACE ONLY BE ALLOWED AS OF 7AM?
National Park Service maintenance needs provide for morning irrigation and it is necessary to keep items off the grass for a short period after that. The park is now over 30 years old and the NPS has done an excellent job of maintaining the turf. Please help us keep it in good shape for everyone’s enjoyment.
Chowder, salads, wraps, meatball and pulled pork sandwiches, sausage subs, hot dogs and pizza along with chicken and vegetarian rice bowls. Desserts include baklava, brownies, popcorn, and chips. An ice cream truck is on site with freshly scooped ice cream. Coca Cola products including Dasani Water are available along with hot and iced coffee and tea. All sales benefit the nonprofit music series. A more limited menu is available when shows move indoors. At Children’s Shows, free healthy snacks and drinks are available at all.
WHAT FOOD & DRINKS ARE AVAILABLE THERE?
At evening concerts, chowder, salads, wraps, meatball and pulled pork sandwiches, sausage subs, hot dogs and pizza along with chicken and vegetarian rice bowls. Desserts include baklava, brownies, popcorn, and chips. An ice cream truck is on site with freshly scooped ice cream. Coca Cola products including Dasani Water are available along with hot and iced coffee and tea. All sales benefit the nonprofit music series. A more limited menu is available when shows move indoors.
At Children’s Shows, free healthy snacks and drinks are available free to all attendees.
WHAT TYPES OF PAYMENT IS ACCEPTED AT THE VENUE?
The Admissions Entrance, Merchandise Sales Tent and Food Sales Tent accept Cash, VISA, Master Card, American Express and Discover. Checks are not accepted.
ARE OUTSIDE FOOD OR BEVERAGES ALLOWED?
Yes. We do allow patrons to bring in outside food or beverages, except alcohol. For security reasons, all bags and coolers are searched. No hard-sided coolers and no glass or thermoses are allowed. A Food Concessions Tent is available on site with soups, salads, sandwiches, snacks and soft drinks available for sale. Outside food and beverages are NOT allowed when shows move indoors.
CAN I DRINK ALCOHOL?
No. Boarding House Park is federal property owned by the National Park Service and alcohol sales and consumption are prohibited. However, there are a number of restaurants and bars within a few blocks of the venue for pre- or post-show consumption.
IS ARTIST MERCHANDISE AVAILABLE?
Watch for our Merchandise Tent located at the rear of the park, selling performer merchandise, if available, as well as blankets, chairs, earplugs, bug repellent, LSMS hats, LSMS t-shirts, and other venue items. Please note that Performer Merchandise pricing is determined by the artists. All items can be purchased with your Master Card, Visa, Discover or American Express in addition to cash. A portion of the proceeds from the sale of band merchandise supports the Lowell Summer Music Series.
CAN CAN I SMOKE?
Boarding House Park is federal property and no smoking is allowed in the park. Patrons may go to the sidewalk or street at the back of the venue to smoke, however. If a show is moved indoors due to bad weather, no smoking will be allowed indoors, though reentry will be allowed for those who want to step outside to smoke.
CAN I DANCE AT THE LOWELL SUMMER MUSIC SERIES?
YES! You are here to have fun! This is a general admission show and you are welcome to stand and dance at your chair or on your blanket. We do need to always keep the stairs and the aisles clear. Many dancers prefer to do so on the sides of the park. We anticipate our upbeat rock shows to be events with many happy grooving people. If you want to stay seated for these shows, we suggest you bring a full sized chair and sit toward the rear of the park. Notwithstanding the above, our best advice is to always be considerate of those around you.
IS PHOTOGRAPHY, VIDEO OR AUDIO TAPING ALLOWED?
Videotaping: No videotaping is allowed.
Photography: In general, most performers allow photos to be taken, but prohibit flash photography while they are performing. A flash is generally not required anyway due to the brightness of our stage lights, so you are urged to turn off your flash when taking pictures of the performers so as not to disrupt their performance. Professional cameras are generally not allowed without a photo pass from the artist.
Audiotaping: Audiotaping is generally not allowed, except at a limited number of shows where permitted by the artist. When permitted, mics and mic stands are only permitted adjacent to the sound board near the middle rear of the park.
I HAVE A BLOG AND WANT TO COVER THE SHOW, CAN I GET A PRESS PASS?
We do not issue press passes or photo passes. All press inquiries should be directed to the band’s publicist, management or label. Unfortunately, we are not authorized to give out that information.
I WANT TO TAKE PHOTOS FOR PERSONAL USE AND/OR FOR A BLOG OR PUBLICATION, AM I ALLOWED?
Photography policies are at the artist’s discretion and change night to night. Generally, no flash photography is allowed. Professional cameras are generally not allowed without a photo pass from the artist.
WHERE ARE THE RESTROOMS?
Public restrooms are located on the ground floor of the Joseph Downes Sr. Parking Garage on the corner closest to the Park. They are maintained by the Lowell Summer Music Series. At intermission, additional restrooms are opened at the Boott Cotton Mills Museum, which is accessed via the mill courtyard.
CAN YOU SUGGEST A HOTEL?
The official hotel of the Lowell Summer Music Series is the UMass Lowell Inn & Conference Center at 50 Warren Street, Lowell. Reservations: 877-886-5422. Other hotel options can be found at the Greater Merrimack Valley Convention & Visitors Bureau.
ARE THERE OTHER ACTIVITIES FOR VISITORS TO LOWELL?
Yes! The venue is located within the Lowell National Historical Park
and the Downtown Lowell Historic District. Get National Park tour info here. Link: https://www.nps.gov/lowe/index.htm Check out museum and restaurant options at the Greater Merrimack Valley Convention & Visitors Bureau website: https://merrimackvalley.org/see-and-do/
HOW CAN I BE INCLUDED ON THE E-MAIL LIST?
To receive e-mail updates that include information on just announced shows, on-sale dates, exclusive pre-sales as well as upcoming events, just enter your e-mail in the sign-up box at the top of our website home page.
IF IT RAINS, DOES THE SHOW STILL GO ON?
Yes! The Lowell Summer Music is an outdoor series, but may move the show indoors when advance forecasts project prolonged rain during performance hours. The rain call for the day is made the morning of the show before the sound equipment and instruments are set up, based on the best information available at that time. It is difficult to predict completely dry evenings for New England summers. There are occasionally wet conditions that will not force us inside. In these instances, we will hold concerts in passing showers or light rain. Please prepare accordingly.
Evening Concerts: A message will be posted by 1PM on the day of the show on the home page of this website, facebook and at our infoline 978-970-5200 with the details of any rain relocation. Doors will open at 5:30 pm. Show time is still 7:30pm. The indoor venue provides fixed seating, so do not bring chairs. Seating is General Admission, except for Premium Seats, which are reserved. Wristbands will be provided for readmittance if you leave the venue. Food Concessions will be open with a dining area. No coolers will be allowed and there is no food allowed in the auditorium.
Children’s Shows A message will be posted by 9:30AM on the day of the show on the home page of this website, facebook and at our infoline 978-970-5200 with the details of any rain relocation. Extremely hot days will also force us inside to take advantage of the air conditioning. Doors will open at 10AM for preshow activities. Show time is still 11AM. No Food is allowed in the Auditorium hall, so snacks and lunches will be available after the show.
Where? All children’s shows and most evening concerts will be relocated to the Cyrus Irish Auditorium at Lowell High School located diagonally across French Street from Boarding House Park. The official address is 50 Fr. Morissette Blvd, Lowell. Select shows may be relocated to Lowell Memorial Auditorium at 50 East Merrimack Street, about three blocks from the Park. Performances start at the same times as at the park.
DO YOU HOST OTHER SPECIAL EVENTS AT BOARDING HOUSE PARK?
Yes! It is one of the five stage locations at the Lowell Folk Festival which is held the last full weekend in July each year. The Annual Banjo & Fiddle Contest happen here the Saturday after Labor Day each year. Other Lowell National Historical Park events are also scheduled here periodically.
I LEFT/LOST A PERSONAL ITEM AT BOARDING HOUSE PARK, DO YOU HAVE A LOST & FOUND?
We do have a lost & found. Please send an email to firstname.lastname@example.org or call 978-275-1829 to see if your item was found and coordinate a time to pick it up. The Series is not responsible for items left in the park. Any losses are at the owner’s risk.
YOU DIDN’T ANSWER MY QUESTION!
If you need more info please don’t hesitate to contact us directly for more info. Please send an email to email@example.com or call 978-275-1829. We will do our best to get back to you in a timely fashion.